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Shipping & Returns

Shipping Information

Items under 2kg are sent by Royal Mail

Items between 2kg - 20kg are sent by Courier

Items over 20kg are sent by Pallet Network

The full pricing will be shown on your order before you complete checkout.

All items are dispatched as soon as possible after order and cleared payment. Orders may be dispatched the same day too where time permits.

Shipping charges can rise without prior notification and is based on increases made by our carriers. Please carefully check the amount charged when going through checkout. Any queries, please contact us here:

Current Shipping Charges as at 01.06.2012

Standard carriage charged for all goods sent to the UK mainland (excluding Scotland and Ireland) is as follows:

up to 1kg 2.95
1kg - 2kg 3.95
2kg - 5kg 6.95
5kg - 10kg 9.95
10kg - 20kg 14.95
20kg - 99kg 49.95

Currently all orders of 29.99 (until 31.08.2012) and above will be sent free of charge. This can be withdrawn at any time without prior notification and will apply on standard / economy delivery services only.

When orders are sent by standard method, we can't guarantee the delivery time although all orders should be received within the UK within 7 working days. If there is any delay or query, please send an email to for advice.

Due to the nature of the items we sell and their bulky nature, we can provide a next day delivery service but this is not quoted as standard. Please contact us for more details and costings. This service will be exempt from the free delivery promotions.

Tracking numbers can be supplied on request when the order is sent via a trackable service.

Where goods are in stock. All orders are dispatched within 2 working days.

NB. A working day is deemed between Monday to Friday only. We do not dispatch on weekends or Bank/Public Holidays.

Damages or Shortages

All claims for damages or shortages to be made on arrival or within 24 hours or receiving your order. Please email us full details and include photographs as necessary to support your claim. All claims will be taken up with the courier used to send your order. We will inform you of the outcome of the claim as soon as possible.